Whisker Chase Automatic Cat Teaser

Petzaroo Shipping Information: Excitement Delivered Fast!

At Petzaroo, we want to make getting a great night's sleep as easy as possible. That's why we offer FREE shipping on all orders!

Here's what you need to know about getting your merchandise:

Order Processing: Allow 1-3 business days for us to process and pack your order after you place it. During peak times or holidays, this may take up to 7 business days.

Estimated Delivery Times: Once your order is on its way, here's how long it should take to arrive (depending on your location).

 United States / Canada : 7-15 Days

Please note: These are estimates. During peak times or due to unforeseen circumstances, there may be delays outside of our control (like customs checks).

Keeping Your Order on Track:

Accurate Shipping Details Matter: Double-check your address at checkout to avoid delays! We'll contact you within 3 business days if we spot any issues. If we don't hear back, we may need to cancel your order.

Changes? We Can Help (Maybe): Let us know within 24 hours of placing your order if you need to update your shipping information. We'll do our best to accommodate changes, but after 24 hours, it may be too late.

Delivery Delays Happen (Sometimes):

We strive to get your order to you ASAP, but sometimes things are out of our hands. Here are a few reasons why your delivery might be delayed:

Courier Delays: Our courier partners may experience unexpected delays due to weather or transportation disruptions.

Order Issues: Occasionally, product availability, address verification, or payment processing issues can hold up your order. We'll notify you if this happens.

Lost or Stolen Packages:

While rare, packages can go missing. If this happens:

Contact Us: Let us know at holla@ovlbrands.com and we'll do our best to help.

Contact the Courier: Most couriers have a claims process for lost or stolen packages. We'll also reach out to them on your behalf.

Please note: Petzaroo is not responsible for lost or stolen packages, but we'll do everything we can to assist you.

Shipping Policy Updates:

We reserve the right to update this policy at any time. Please review the latest version before placing your order.

Got Questions? We've Got Answers!

If you have any questions about our Shipping Policy, please don't hesitate to contact us at holla@ovlbrands.com. We're here to help you get a good night's sleep, delivered fast!

ovlBrands Return & Refund Policy

At Petzaroo, we want to ensure you get a good night's sleep, and that includes feeling confident about your purchase. We believe in the quality and effectiveness of our products, but we understand sometimes things just don't work out.

Here's a breakdown of our policy:

Try it Out! 14-Day Minimum: We recommend using your merchandise for at least 14 days to experience the full benefits of its adjustable support.

45-Day Money-Back Guarantee: If after 14 days you're still not happy, no worries! You have 46 days from the purchase date to return your merchandise for a full refund (minus any applicable shipping fees).

How to Make a Return:

Contact Us: Initiate your return by reaching out to our friendly Petzaroo Support Team. You can do this by filling out the form on our Contact Us page or emailing us directly at holla@ovlbrands.com.

Return Information: To expedite your return, please include your Order Number or the Name and E-Mail Address used when placing the order.

Damaged Items:

Report Within 72 Hours: If your merchandise arrives damaged, please let us know within 72 hours of delivery. Send an email to holla@dozeeasy.com with a clear photo of the damage.

Our Promise: We'll review your request and determine if you're eligible for a free replacement. Please note: wear and tear, misuse, or damage caused by normal use is not covered by our policy.

Additional Points:

Cancellation Policy: Changes or cancellations to an order must be made within 24 hours of purchase. After that timeframe, your order may already be processing and we may not be able to accommodate your request. If a cancellation is made within 24 hours, your refund will be processed within 7 business days.

Shipping & Delivery: While we do everything we can to ensure timely delivery, we cannot be held responsible for delays outside our control caused by couriers, customs, or other unforeseen circumstances. For delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address: The customer is responsible for ensuring the correct shipping address is entered at checkout. If an error is made and we are not notified within 24 hours, we cannot offer a resend or refund.

Policy Updates: We reserve the right to modify this Return & Refund Policy at any time. It's the customer's responsibility to review the latest version before purchasing. By purchasing and using Petzaroo products, you acknowledge and accept this Return & Refund Policy.

We hope this clarifies our return and refund policy. If you have any questions, please don't hesitate to contact us at holla@ovlbrands.com. Sweet dreams!